Privacy Policy

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Privacy Policy

Effective Date: 12/8/2025

PRIME – Ohio Car Rental Services

At PRIME, we are committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data. This policy applies to all customers and visitors using our website and rental services within the State of Ohio.

1. Information We Collect

A. Personal Information

We may collect the following personal details when you book a vehicle or create an account:

• Full name
• Date of birth
• Email address
• Phone number
• Home or billing address
• Driver’s license number and state of issuance
• Payment information (processed securely through third-party providers)

B. Vehicle & Rental Information

• Rental dates and locations
• Vehicle preferences
• Mileage and usage data
• Incident or accident reports (if applicable)

C. Automatic/Technical Data

When visiting our website, we may automatically receive:

• IP address
• Browser type
• Device information
• Cookies and tracking data to improve user experience

2. How We Use Your Information

We use your information to:

• Process reservations and rental agreements
• Verify your identity and eligibility to rent
• Communicate with you about bookings or support
• Improve website experience and services
• Process payments and prevent fraud
• Comply with Ohio state laws and insurance requirements
• Send promotional offers (only with your consent)

3. Sharing Your Information

We do not sell your personal information.

We may share data only with:

• Payment processors (for billing)
• Insurance partners (for coverage and claims)
• Law enforcement, if required by Ohio or federal law
• Service providers that help operate our website or fleet (IT, customer service, maintenance)

All third parties are required to protect your information.

4. Data Security

We use administrative, technical, and physical safeguards to protect your data, including:

• Encrypted payment processing
• Secure servers and firewalls
• Restricted access to personal information

While we take security seriously, no online system can be guaranteed 100% secure.

5. Your Rights & Choices

Depending on Ohio and federal law, you may:

• Request access to the personal information we hold
• Request corrections or updates
• Request deletion of your account or certain data (unless required for legal or rental purposes)
• Opt out of marketing emails at any time

To exercise your rights, contact us at:

[Your Company Email]

[Your Company Phone Number]

6. Cookies & Tracking Technologies

Our website may use cookies to improve your browsing experience. You can disable cookies through your browser settings, but some features may not function properly without them.

7. Data Retention

We retain personal data only as long as needed for:

• Rental history and records
• Legal compliance (e.g., tax and insurance requirements)
• Resolving disputes or preventing fraud

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Effective Date.”

10. Contact Information

If you have questions about this Privacy Policy or how your data is handled, please contact:

[Prime Car Rental]

Email: [help@rentprimeohio.com]

Phone: [1877-271-1857]

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